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Terms of Service

Dough Bros

Dough Bros

Restaurant website: /

Restaurant address: Naaz Kitchen Ltd, Reading RG2 7PT, United Kingdom

Restaurant phone number: +44 7922 447519

Restaurant contact e-mail/form:

Menu currency: GBP

General Terms and Conditions

Last Updated: 23/12/2025

These Terms and Conditions apply when ordering online from:

Dough Bros
Naaz Kitchen Ltd
Reading RG2 7PT
United Kingdom

Website: http://www.doughbroshq.com
Phone: +44 7922 447519
Email: doughbros87@gmail.com

Please read these Terms and Conditions carefully before using our website or placing an order. By accessing or using our website, you agree to be bound by these Terms and Conditions.

These Terms and Conditions form a legally binding agreement between you and Dough Bros (referred to as “we”, “us”, or “our”) in relation to your use of our website and any orders placed through it.

Eligibility

By using this website, you confirm that you are legally capable of entering into a binding contract. If you are using this website on behalf of a business or organisation, you confirm that you have the authority to bind that entity to these Terms.

Changes to These Terms

We may update these Terms from time to time. Any changes will be published on this page, and the “Last Updated” date will be revised accordingly. Continued use of the website after changes are made constitutes acceptance of the updated Terms.

Privacy

Any personal information you provide through the website is handled in accordance with our Privacy Policy. By using the website, you confirm that all information you provide is accurate, complete, and kept up to date.

Use of the Website

You agree not to misuse the website. This includes, but is not limited to:

  • Uploading or transmitting harmful, offensive, unlawful, or misleading content

  • Introducing viruses or malicious code

  • Attempting to gain unauthorised access to the website or its systems

  • Using the website for fraudulent or commercial purposes without permission

  • Copying, reproducing, or exploiting any part of the website without our consent

We reserve the right to suspend or block access to the website if these rules are breached.

Products and Menu Information

Our website displays food and drink items for ordering. While we make every effort to ensure descriptions, prices, and images are accurate, they are provided for guidance only and may change without notice.

  • Images are illustrative and may differ from the actual product

  • Portion sizes and weights are approximate

  • Prices may differ between online, in-store, and phone orders

If you have allergies, intolerances, or dietary requirements, you must contact us directly before ordering. We cannot guarantee that any product is free from allergens or meets specific dietary standards, including vegetarian, vegan, or gluten-free.

Orders and Payment

Placing an order through our website constitutes an offer to purchase. Orders are subject to acceptance by us and availability.

  • All prices are inclusive of applicable taxes unless stated otherwise

  • Payment must be made in full at the time of ordering

  • We reserve the right to refuse or cancel orders at our discretion

Order confirmation emails are sent for convenience only and do not constitute acceptance of an order.

Cancellations, Refunds, and Issues

Orders cannot be cancelled once placed. Refunds or replacements may be considered at our discretion in cases of incorrect or unsatisfactory orders. Please contact us as soon as possible if there is an issue with your order.

Delivery and Collection

Delivery is available within our designated delivery area and during operating hours.

  • Delivery and collection times are estimates only and not guaranteed

  • Delays may occur due to traffic, weather, or operational reasons

  • If delivery cannot be completed due to incorrect address details or absence at delivery, no refund will be issued

Risk and responsibility for the order passes to you once it has been delivered or collected.

Accounts and Security

If account registration is available, you are responsible for maintaining the confidentiality of your login details and for all activity carried out under your account.

Third-Party Services

Our website may use third-party platforms or links, including online ordering and payment services. We are not responsible for the content, availability, or policies of these third parties.

Disclaimer

Our website and services are provided on an “as available” basis. We do not guarantee uninterrupted or error-free access and are not responsible for technical issues beyond our control.

Limitation of Liability

To the maximum extent permitted by law, Dough Bros shall not be liable for indirect, incidental, or consequential losses, including loss of profits or data, arising from use of the website or services.

Our total liability in any circumstance shall not exceed the total value of the order placed.

Indemnity

You agree to indemnify and hold Dough Bros harmless from any claims or losses arising from your misuse of the website or breach of these Terms.

Termination

We reserve the right to suspend or terminate access to the website at any time without notice if these Terms are breached.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For questions or complaints, please contact us using the details above. Email communications are not guaranteed to be secure, so please do not include sensitive payment information.

© 2025 Dough Bros. All rights reserved.